HyperFinity says loyalty schemes at 51 UK retailers leak 806.9 million pounds of gross margin a year. Grocery and sports retail hold the largest untapped value.
Mark Weinstein is leaving Hilton after 16 years as a marketing leader, most recently as global CMO and head of luxury brands. No successor has been named.
American Express said on 9 September that 90 percent of British adults belong to a loyalty scheme, and that the average person is signed up to 12 of them.
John Lewis Partnership lost £89m before tax and exceptionals in the 26 weeks to August 1, 2026, up from £34m, while raising brand investment 29% to £246m.
Kohl's has made Arianne Parisi its first chief customer officer, merging marketing, digital and loyalty, while chief marketing officer Christie Raymond leaves in September.
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